Wallstech will make it easy for your team to service your customer's questions with live support which will increase your revenue.
The first step in improving your return on an investment is to clearly define the potential return or returns you might get from your investment.
1st Level Support
Provides level1 support, don't waste time money and valuable employee time in answering simple and basic service questions.
Welcome to Wallstech
Getting a competitive advantage is the goal of every business. If this yours … Why not Keep 2nd and 3rd level technicians – engineers working on valued added projects. Wallstech will handle all level1 so you don’t waste time money and valuable employee time in answering simple and basic services questions.Read More
Our state of the art IT workplace management is available 24x7 to support all your gadgets and devices.
Designed specifically for managed services providers (MSPs),
Managed Workplace not only collects all the printer
With Managed Workplace, you’re able to monitor and manage all Android
Designed specifically for managed services providers (MSPs), Managed Workplace Network Operations Center (NOC) and Help Desk Services complement our award-winning remote monitoring and management (RMM) platform to form a comprehensive solution set. This combination of fully integrated products and services allows IT service providers to deeply monitor technology assets in customer networks, manage issues as they arise and deliver unparalleled support services.
Managed Workplace NOC and Help Desk Services allow you to seamlessly and cost-effectively extend and enhance your Managed Workplace RMM-based offerings. With Managed Workplace NOC and Help Desk, you can deliver reliable, 24 x 7 managed services and technical support to your customers, driving increased customer satisfaction and retention, growing your business and expanding your capacity without increasing your staff or infrastructure investments.
Managed Workplace not only collects all the printer information you need to deliver traditional MPS programs but now introduces comprehensive management of the printer assets themselves and the networks they depend on to deliver expected value. Now you can add deep device and network management of the print environment including asset and warranty management, proactive monitoring and alerting on all issues related to printer health and productivity, remote control and automated group management of software updates and extensive customer reporting.
With Managed Workplace, you’re able to monitor and manage all Android and iOS smartphones and tablets alongside all IP-based assets associated with each customer site through a single web-based dashboard. This means you can remotely monitor issues, receive alerts, and respond rapidly to issues from anywhere with an Internet connection—including your smartphone or tablet. Access the power of Managed Workplace at any time by logging into the full interface from your mobile device, or use the Mobile Service Manager to quickly view details about open alerts and reduce response times.
Help desk features