Support: 1-888-779-3113
Disclaimer : Urtechmate Inc., dba 'Wallstech' (the Company) is an independent service provider of Help Desk and Workplace Management. Any use of third party trademarks, brand names, product and service is only referential and the company hereby disclaims any sponsorship, affiliation or endorsement by any such third party.

  • Help desk

    Resolve problems or offer counseling on products like electronics,computers,software and so on.

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    15421 Southwest 39th Terrace
  • Help desk

    Resolve problems or offer counseling on products like electronics,computers,software and so on.

    Know More >>
    1200 Anastasia Avenue, Coral Gables
  • Workplace Management

    Provides the ability to remotely monitor device security measure from within a single dashboard and readily identify where protection is missing or inadequate.

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    1200 Anastasia Avenue, Coral Gables
  • Help desk

    Resolve problems or offer counseling on products like electronics,computers,software and so on.

    Know More >>
    1200 Anastasia Avenue, Coral Gables
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    24x7 Support

    Wallstech will make it easy for your team to service your customer's questions with live support which will increase your revenue.

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    Increased ROI

    The first step in improving your return on an investment is to clearly define the potential return or returns you might get from your investment.

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    1st Level Support

    Provides level1 support, don't waste time money and valuable employee time in answering simple and basic service questions.

Welcome to Wallstech

Getting a competitive advantage is the goal of every business. If this yours … Why not Keep 2nd and 3rd level technicians – engineers working on valued added projects. Wallstech will handle all level1 so you don’t waste time money and valuable employee time in answering simple and basic services questions.

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Workplace Management

Our state of the art IT workplace management is available 24x7 to support all your gadgets and devices.

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    Network Devices

    Designed specifically for managed services providers (MSPs),

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    Printers

    Managed Workplace not only collects all the printer

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    Hand Set

    With Managed Workplace, you’re able to monitor and manage all Android

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Designed specifically for managed services providers (MSPs), Managed Workplace Network Operations Center (NOC) and Help Desk Services complement our award-winning remote monitoring and management (RMM) platform to form a comprehensive solution set. This combination of fully integrated products and services allows IT service providers to deeply monitor technology assets in customer networks, manage issues as they arise and deliver unparalleled support services.

Managed Workplace NOC and Help Desk Services allow you to seamlessly and cost-effectively extend and enhance your Managed Workplace RMM-based offerings. With Managed Workplace NOC and Help Desk, you can deliver reliable, 24 x 7 managed services and technical support to your customers, driving increased customer satisfaction and retention, growing your business and expanding your capacity without increasing your staff or infrastructure investments.

Managed Workplace not only collects all the printer information you need to deliver traditional MPS programs but now introduces comprehensive management of the printer assets themselves and the networks they depend on to deliver expected value. Now you can add deep device and network management of the print environment including asset and warranty management, proactive monitoring and alerting on all issues related to printer health and productivity, remote control and automated group management of software updates and extensive customer reporting.

With Managed Workplace, you’re able to monitor and manage all Android and iOS smartphones and tablets alongside all IP-based assets associated with each customer site through a single web-based dashboard. This means you can remotely monitor issues, receive alerts, and respond rapidly to issues from anywhere with an Internet connection—including your smartphone or tablet. Access the power of Managed Workplace at any time by logging into the full interface from your mobile device, or use the Mobile Service Manager to quickly view details about open alerts and reduce response times.

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Help desk features

  • instantly convert support calls into tickets
  • keep track of customer issues we will provide weekly report
  • predefined messages for frequently raised issues
  • direct access to our senior Techs to get there feedback direct
  • create tutorials, manuals, troubleshooters and more
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"When customers can't find a solution they call you. Be superfast, be sure, be a customer service hero with Wallstech’s intuitive, help desk service."

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