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Disclaimer : Urtechmate Inc., dba 'Wallstech' (the Company) is an independent service provider of Help Desk and Workplace Management. Any use of third party trademarks, brand names, product and service is only referential and the company hereby disclaims any sponsorship, affiliation or endorsement by any such third party.

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  • Our Operator recieves an email,phone call or other kind of communication form from the customer. Our operator will generate ticket and provide quick response to the customer's querry.
  • Our operator will verify that the request is pertinent and not just a hunch and will also make sure that enough data is gathered from the customer (like the environment where the problem appears,when and how and other relevant information.
  • Our operator will record the ticket in the system stating all the data provided by the customer
  • As the issue is being resolved the ticket switched its state to pending and every step tried for fixing the problem will be noted in the system.

 

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